May 23, 2022

Austell Farmers Market

Feel It – Automotive!

Gals in Remarketing: Ellen Westpfahl of Manheim

4 min read
CARY, N.C. – 

Auto Remarketing is recognizing the 2021 Women in Remarketing honorees in the March issue of the magazine, and will be publishing Q&As with each and every of these excellent leaders on the site.

Up coming up is Ellen Westpfahl, who is assistant standard supervisor at Manheim Orlando Current market Center.

Automobile Remarketing: What do you love most about functioning in the remarketing industry? But, also, what factor(s) of the organization would you change — and how?

Ellen Westpfahl: The persons that I have satisfied along the way have impacted my entire existence, initially starting at Avis Hire A Motor vehicle in 1977 and then with the auction the earlier 35 decades (in March). So as you can see, the remarketing business has been my everyday living. With this sector there is alter every single working day, so the fascination and the issues are there constantly. A superior modify would be a lot more collaboration between all auctions and companies in the industries such as FIADA (Florida Impartial Car Sellers Affiliation) and NAAA (Countrywide Car Auction Association). The options are there but we do not always take gain of it and absolutely everyone must. 

AR: What are some improvements that will need to be made in the marketplace from a variety and inclusion perspective? What are some examples you’ve found of D&I packages that have labored?

EW: Last yr seemed to be a pivotal calendar year that variety and inclusion had been introduced to the forefront — there had been generally classes to take but not the passion that there is now. We have D&I calls and courses, which introduced the need to have for improvement. 

Ellen Westpfahl

In our organization now and in other companies, there are so quite a few teams that you can be a part of or produce that will in shape everyone’s wish.

At Manheim Orlando and Manheim Central, one particular of the examples is creating the time and getting consistent in our open-doorway technique to listen and enable our staff members help us build the conversation bridge to achieve the expertise of what we require to do. Our approach to open this bridge was to start quarterly phone calls with the teams. 

Also, we asked for volunteers to get on phone calls with our senior management so we could just hear to the workforce. We also have had Women of all ages with Travel at equally areas for the past four years, which has several distinct individuals attending. And we are carrying out them as a result of teams for the duration of the COVID constraints, so we do not miss anyone that wants to attend.

AR: Describe a time when you had been both a mentor or a mentee, and how that has shaped your job.

EW: I’ve had the prospect to be a mentor the past three decades to a few incredible folks.  It was interesting mentoring folks new in their careers as they are hungry for info and understanding. 

One of my mentees was at, and I acquired so significantly about what they do by the mentoring method, and it is amazing to obtain out no make any difference what element of the automotive business you are in, a ton of the struggles and successes are the exact. Our business is blessed to have these long run leaders coming in.

AR: Explain a time in your vocation where by you have been challenged and how you overcame that obstacle.

EW: When I believe about difficulties and I glance back again at my career — obtaining worked for four entrepreneurs and 23 standard managers — I surely have experienced my share of problems. 

Conquering people hurdles was merely getting to know the men and women associated which is the basis of our business. 

AR: What is the leading development/storyline in the remarketing market that you’re looking at this 12 months?

EW: Digital almost everything electronic. Right after COVID last 12 months, our field turned digital!  Phone calls and meetings were being now Zoom and Teams conferences — all in a make any difference of weeks, when we have used so numerous several years just hoping to incorporate digital into our planet. There are so a lot of article content, but what I have appreciated most is listening to sellers and how they have acquired to shift their organization product with all the electronic adjustments.

AR: What is something you would notify your more youthful self if you could go again to when you started off your occupation in remarketing?

EW: Face your fears, established your ambitions, assessment your targets and make sure that just about every working day you are accomplishing one thing to attain them. And remind on your own to enjoy the business enterprise, but not be consumed by the organization, so you can reach your get the job done/existence balance. 


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